Country Garden Service: Set a benchmark with quality service and practice high-quality development with actions.
Country GardenWin the service.
First place in "Top 100 Property Services Enterprises in China in 2024"
First place in "TOP10 Service Scale of Top 100 Property Service Enterprises in China in 2024"
First place in "TOP10 Business Performance of Top 100 Property Services Enterprises in China in 2024"
First place in "2024 China Property Technology Empowerment Leading Enterprise"
First place in "2024 China Smart City Service Leading Enterprise"
First place in "2024 China Commercial Property Service Excellent Enterprise"
"2024 China Property Services ESG Development Excellent Enterprise"
"2024 China Top 100 Property Service Satisfaction Leading Enterprises"
"2024 China Property Service Annual Social Responsibility Enterprise"
"2024 Leading Enterprise in Market Operation of China Property Management Industry"
"Best Employer Enterprise for Property Services in China in 2024"
"2024 Excellent Enterprise of Residential Property Service in China"
On April 18th, 2024, the "2024 China Property Service Top 100 Enterprises Research Conference and the 17th China Property Service Top 100 Entrepreneurs Forum" hosted by Beijing Zhongzhi Information Technology Research Institute, China Real Estate TOP10 Research Group of Beijing Zhongzhi Information Technology Research Institute and China Property Service Index System was held in Beijing. With the theme of "high-quality service and high-quality development", the research team further improved the method system on the basis of summarizing previous research experience, and evaluated the comprehensive strength of enterprises more comprehensively and objectively from five aspects: management scale, business performance, service quality, development potential and social responsibility.
Conference site
Country GardenLife Service Group Co., Ltd. (hereinafter referred to as "Country GardenService "(stock code: 6098.HK) adheres to the brand mission of" service makes a better life "and provides professional services for residential buildings, commercial properties, office buildings, industrial parks, government buildings, hospitals, schools and other public facilities (such as airport terminals, highway service stations, cultural and tourist attractions).
In this study,Country GardenWith its huge management scale, remarkable intellectual construction and high sense of social responsibility, the service has created the super competitiveness of enterprises and won the first place in "Top 100 Property Services Enterprises in China in 2024". TOP10 in Service Scale of TOP100 Property Services Enterprises in China in 2024, Top 10 in Operating Performance of Top 100 Property Services Enterprises in China in 2024, Top 10 in Property Technology Empowerment in China in 2024, Top 10 in Smart City Services in China in 2024, Top 10 in Commercial Property Services in China in 2024 and ESG Development in China in 2024. There are more than ten honors such as "Top 100 Satisfaction Leading Enterprises in China in 2024", "Social Responsibility Enterprise in China Property Service Year in 2024", "Leading Enterprise in Market Operation in China Property Management Industry in 2024", "Best Employer Enterprise in China Property Service in 2024" and "Excellent Enterprise in China Residential Property Service in 2024".
Award certificate
Strive for progress in stability, promote stability by progress, and consolidate the leading position in the industry.
In the past year,Country GardenServices maintained steady development. On March 27th, 2024,Country GardenThe service released the 2023 annual performance announcement. During the reporting period,Country GardenThe service operating income was 42.612 billion yuan, up about 3.0% year-on-year. While revenue continued to grow, the proportion of third-party revenue increased to 96.9%, and the income structure was diversified and continuously optimized. The net cash income from operating activities was 4.615 billion yuan, up 38.9% year-on-year, which ensured sufficient cash flow.Country GardenThe service developed steadily. Taking the road of independent development and reducing related party transactions isCountry GardenWhat the service has been doing since listing, from the financial report data, this work has been fruitful.
In the annual performance report of listed companies in 2023,Country GardenService operating income and gross profit rank first. In terms of scale indicators, in 2023,Country GardenThe service area is about 957 million square meters, the reserve area is about 676 million square meters, and the contract area is 1.633 billion square meters. In addition, the contract management area and charge management area of the property services of "three supplies and one industry" business are about 93.4 million square meters and 88.6 million square meters respectively. Among listed enterprises,Country GardenThe management scale, reserve area and contract area of the service are the first. The scale advantage continues to lead, further consolidating the leading position in the industry.
Gather together the service quality and continuously improve customer satisfaction.
In 2023,Country GardenService adheres to the theme of high-quality development, returns to the essence of service, and pays more attention to the road of high-quality development. All along,Country GardenService is well aware of the importance of service quality, always adhere to customer satisfaction as the core of business sustainable development, and continue to do a good job in real estate services.
Country GardenThe service provides all-round careful service and is highly recognized by the owners. Every year, through the evaluation of property satisfaction, the "short board" of service is diagnosed, and the beautiful service is designed with the goal of improving customer satisfaction. In 2023,Country GardenBoth the satisfaction of service owners and the five-point favorable rate are on the rise.Country GardenService has always focused on service pain points and improved customer experience in a targeted manner. In the whole year, 24,000 potential risk sources were rectified in the park; In terms of facilities and equipment safety, 2.433 million inspection and maintenance orders were completed, and 5.319 million repair orders were reported; Complete 13,000 large-scale fire drills and 11,000 elevator safety drills, and protect the safety and comfort of the community in all directions through these measures. In 2023,Country GardenThe service continued to be invested in community renovation, renewing customers’ living experience, and the related investment was about RMB 400 million, involving a total of 1594 projects. Besides,Country GardenServices increase investment in scientific and technological intelligence, and help improve service quality and management efficiency with digital intelligence services.
Focusing on strategic business, community value-added services are growing well.
Country GardenBy focusing on strategic business, the service adheres to the "1+N+X" community value-added development strategy and deeply cultivates community value-added services. The data shows that by the end of last year, the income from community value-added services was about RMB 3.753 billion, accounting for about 8.8% of the total income.
Country GardenService focuses on building five strategic businesses in the community value-added sector: first, retail entry upgraded from the community group purchase business, adding on the S2B2C model; The second is the washing and care business, which opened nearly 100 stores in several cities within one year; Third, the integrated marketing business upgraded from the community media business reached a national or regional strategic cooperation with Yanjing Beer, LU ZHOU LAO JIAO CO.,LTD and Tencent Public Welfare last year; Fourth, in order to further meet the needs of the owners,Country GardenService to dig deep into the wine track, work together with Guotai Liquor Group, and rely on its own national community resources, property ecology and integration capabilities to promote Guotai Liquor to thousands of households; The fifth is the charging pile business of battery cars.Country GardenThrough a series of innovations and measures, the service not only improves its service ability and market competitiveness, but also provides quality property management services and asset appreciation services for owners and customers.
Upgrade urban services and help high-quality development.
As a hot track in the property industry in recent years, urban service is mainly to upgrade the service space. With the deepening of urban service, services such as comprehensive urban management and smart city operation have become new territories explored by property enterprises. butCountry GardenService not only occupies a certain market share in many fields of urban services, but also upgrades the urban service sector in urban services, enriching the thickness of urban services, and has already laid out smart city operations, comprehensive urban management and other fields to prepare for long-term high-quality development.
Country GardenThe service adheres to the new urbanization focus strategy and continuously improves the quality of the project. Winning the bid for hundreds of service projects, including municipal sanitation service projects, industrial park service projects, university hospital service projects, airport logistics service projects and high-speed rail transit service projects, achieving a new breakthrough in service scale; Hold the 4th Urban Service Developers Conference, iteratively launch the Urban Partner 3.0 product, launch the urban service ESP ecological sharing platform, and actively explore a high-quality development path. Besides,Country GardenThe service will give full play to the advantages of colleges and universities, gather the innovative joint efforts of educational and scientific talents, enrich and deepen the exchanges and cooperation between schools and enterprises in production, learning, research and use, and continuously strengthen the strategic, forward-looking, overall and timeliness of urban service system research.
Digital Zhilian will continue to empower and create a beautiful and happy life together.
As a domestic head property service enterprise,Country GardenService actively explores the digital transformation and intelligent development of property, adheres to the concept of "service makes a better life", and continuously drives the improvement and upgrading of service products around the personalized needs of customer life and customer satisfaction. In the past year,Country GardenThe service invested 320 million yuan in scientific research to promote digital construction. Among them, the digital platform of customer experience management (CEM system) is developed and upgraded, and the three modules of "experience design-experience management-experience operation" go hand in hand. Through digital means, "service process can be monitored, appeal processing can be tracked, and owner feedback can be real-time" is realized, and the owner is stuck with attentive and warm high-quality service, which has also becomeCountry GardenService is one of the key measures to improve the satisfaction of owners.
06 conclusion
Country GardenAlthough service faces the challenge of profitability in 2023, it is also actively taking measures to control costs, improve service quality, strengthen cash flow management, and pay attention to sustainable development and corporate social responsibility. The future,Country GardenService is driven by ability, actively exploring and expanding the market, and it is expected to achieve qualitative growth.
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